If you have purchased a web hosting package and you have certain queries regarding a concrete feature/function, or if you have stumbled upon some issue and you require assistance, you should be able to touch base with the respective technical support team. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, since the best way to deal with an issue most often is to submit a ticket. This form of communication makes the replies sent by both sides simple to follow and permits the customer support staff members to escalate the situation if, for instance, a server administrator should become involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will have to use at least 2 different accounts to touch base with the customer support staff and to actually manage the hosting space. Non-stop switching from one account to the other might be a burden, not to mention the fact that it requires a long time for most web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with many other web hosting providers, the ticketing system that we are using with our cloud website hosting service is part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize different logon names and passwords, as you’ll be able to manage both your tickets and the hosting account itself from one single place. So, in case you have a query or experience an issue, you can contact our support staff members instantaneously. Our ticketing system includes a clever search functionality. This means that even if you’ve posted a huge number of tickets over the years, you’ll be able to track down the one that you need without difficulties. On top of that, you can check knowledge base hints on solving commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you’d like to contact our help desk support team members, you will be able to post a support ticket directly from your Hepsia Control Panel instead of going through a totally different support platform like you will need to do with most web hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket without hassles and to look through older tickets using an intelligent search filter. Besides, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with in accordance with the category that you choose for your new ticket. You can perform all of the aforementioned operations without logging out of your Control Panel at any moment, which suggests that in case you chance upon any complication or have a question, you can contact our support engineers and resolve the particular problem within the hour through a single platform.