Integrated Ticketing System in Cloud Website Hosting
In contrast to what you may find with many other web hosting providers, the ticketing system that we are using with our cloud website hosting service is part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize different logon names and passwords, as you’ll be able to manage both your tickets and the hosting account itself from one single place. So, in case you have a query or experience an issue, you can contact our support staff members instantaneously. Our ticketing system includes a clever search functionality. This means that even if you’ve posted a huge number of tickets over the years, you’ll be able to track down the one that you need without difficulties. On top of that, you can check knowledge base hints on solving commonly met obstacles.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you’d like to contact our help desk support team members, you will be able to post a support ticket directly from your Hepsia Control Panel instead of going through a totally different support platform like you will need to do with most web hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket without hassles and to look through older tickets using an intelligent search filter. Besides, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with in accordance with the category that you choose for your new ticket. You can perform all of the aforementioned operations without logging out of your Control Panel at any moment, which suggests that in case you chance upon any complication or have a question, you can contact our support engineers and resolve the particular problem within the hour through a single platform.