A live chat is one of the many ways of communication offered by some website hosting providers as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is quicker than a support ticket and it makes it less likely to misspell or misunderstand anything as compared to a telephone call with a representative. In addition, when the issue that you have requires some time to be investigated and resolved, you'll be able to do something else in the meantime instead of just waiting, like you would have to do when you call. Also, you can employ a live chat support service free of cost provided that you have Internet accessibility even if your hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

We provide a live chat support service for all cloud website hosting service that we offer and we can assist you with almost everything live. If you don't have an account with us yet, we're able to give you more details about the packages so as to help you to select the most appropriate package. If you are a current client, we're able to help you with any general or billing matter in addition to with lots of common tech matters, for instance an email address setup in a desktop email client. In case you are unable to give us a call for some reason or you are in a country where we don't have a local telephone number, the live chat will be the best way to contact us. Of course, some issues require extra time to examine and test, so you'll need to open a support ticket to our technicians, still, we are able to save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on weekends and holidays. It's the perfect way to find out more details about our semi-dedicated service in case you do not have an account yet or to have an issue resolved in case you are a client and our support agents will help you promptly no matter what time of the day you join our chat. If you're unsure which plan is more appropriate for your sites, if you need a piece of advice whether you should acquire a particular upgrade and how to order it or when you have troubles installing an email account on your computer system, you will be able to contact us and we will supply you with the required details without delay. The live chat is online even after our telephone lines go off for the day, which means that when you have an account with us, you can be certain that you'll always find quick help with any kind of question or problem that comes up.