If you ever have any enquiries concerning the web hosting service or if you encounter a problem with your sites, you will have to contact the web hosting company’s tech support team. It may not matter how soon they will reply if you’ve got a general query, but an issue such as an aborted script update, for instance, may result in your site becoming damaged or unreachable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. If you offer goods or services online, any downtime will affect your website badly and you may lose current or potential customers. Many web hosting providers, especially resellers, reply to tickets and e-mails within 24 hours, but in the Internet world this is much too long, as visitors will scarcely ever go back to a site that’s not functioning properly over a prolonged time interval.

One-Hour Response Guarantee in Cloud Website Hosting

If you’re using any of our cloud website hosting service and you have an inquiry or encounter a certain problem, you can contact us 24-7-365 by posting a client support ticket or by sending an email and we promise that you’ll have a response in less than 1 hour. In case the issue can be resolved, we’ll do it before we reply, whilst in case there’s something that you need to do on your end, we will provide you with all the needed info – what possible solutions to try, what settings to check, etc. Normally, you will obtain a response within no more than half an hour, which means that waiting around for hours on end or even for more than one day to get support is something unthinkable. Our 60-minute reply guarantee applies to any enquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our prompt support service. You’ll obtain an answer to any support ticket submitted via the web hosting Control Panel or e-mail sent to our client and technical support staff in less than an hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes significantly less time to explore and sort out a problem. We will provide you with more info if the solution entails something that needs to be done on your end. In case you contact us during national holidays or weekends, the response time will be the same and given the fact that our support staff is available 24x7, you will receive prompt assistance for practically any general, billing or technical issue regardless of the hour.