Though this is not the keyaspect in order to recognize a dependable cloud website hosting company from a bad one or a reseller from an actual provider, being able to call and talk to a live person is an indicator that you aren't working with a one-person company and that you can get in touch with somebody when you're looking for assistance. The phone support for web hosting services may vary from general to expert, therefore the issues which can be resolved with a phone call vary based on the specific company. Generally, these issues are more basic and include billing or first level tech issues as more difficult issues usually require a support ticket where both you and the system administrators can track the proceedings with a specific situation. Nevertheless, being able to call your provider can save you considerable time and efforts for the countless small issues that will eventually appear when you manage your hosting account.

Phone Support in Cloud Website Hosting

Because we have live telephone support 14 hours daily, you're able to call us and speak with our customer support representatives to get more information about all cloud website hosting service that we supply and ensure that our servers match the system requirements for your sites before buying anything. For your benefit, we now have phone numbers on 3 different continents and you can call the one nearer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you will be able to phone us about general and billing issues, or even about some technical ones. In case the problem is strictly technical or it needs longer time to handle, you will have to employ our ticketing system, which will enable both you and our tech support crew to monitor the details provided by each side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer include real-time phone support for fourteen hours a day. If you are not sure which package is suitable for your web sites, you would like to learn more about the package's specs or you need any other info on our solutions, you'll be able to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will assist you. If you already have an account, you will be able to get in touch with us about sales and general matters, although we're often able to assist with a variety of tech issues as well. For entirely technical troubles you will need to use our in-built ticketing system where the communication between you and our tech support crew will be in one place, which is the best option in case your problem needs additional time to be solved or it needs to be escalated to our sysadmins.