Being able to contact your cloud website hosting company when you have any type of questions or encounter any issues is quite important and how quickly they will answer and react is usually essential, especially if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are a quick way to distinguish actual providers from resellers. The latter usually respond only to email messages or support tickets and you'll need to wait for a day or even more in order to get a reply. When the problem calls for a couple of replies, you'll end up losing days so as to have a basic problem solved. When you use a legitimate and reputable hosting company, you should be able to contact the support at any moment and get a prompt response whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance without delay, so our cloud website hosting services include 24/7 tech support plus various ways of communication. If you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up getting a service which you cannot use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. Unlike the vast majority of providers out there, we respond to all tickets within the hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you buy a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and common questions. Our agents can assist you to choose the ideal package or supply you with information about our servers, in order to check whether the system requirements for your websites are met. If you're an active customer, you can also get in touch with us via email or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We guarantee that when you use these 2 methods of correspondence, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other companies, even large ones, you can compare the reply time because it often takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through our company, you'll be able to contact us 24/7 for any server-related issue or forany problems or questions about the pre-installed software the server is equipped with. In case you haven't purchased a VPS server plan yet, you are able to find out much more about our solutions by giving us a phone call or by employing our live chat service. For more technical problems, you'll be able to send an e-mail or open a trouble ticket via your billing Control Panel and you'll get assistance within less than one hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases doesn't exceed 30 minutes. In case you'd like to have assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our admins can help you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through us, you're able to get in touch with us at any time using different channels and the max time that you will have to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical matter, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you would like to learn more about our hosting services before you order, you can use our live chat or you could call one of the local phone numbers that we have in various countries worldwide. When you'd like to have help with third-party software that you cannot deploy or operate efficiently, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.