Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying good quality support in good time is our high priority, so we back up each cloud website hosting service plan with a one hour ticket solution guarantee. When you supply a ticket or drop a message, our user customer assistance team will do all they possible can to generate the most appropriate resolution for your situation and to provide you with assistance promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is supplied by a crew of educated technicians which are ready to answer to your query without delay. You can easily contact the support staff by launching a help support ticket from your Web Control Panel or by sending us an e–mail. On business days, you may also call us on the phone or take advantage of the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you require support while working on your sites within the Control Panel, you’ll be able to always simply click the Help button and locate your problem in the list of articles or blog posts that will show up. We have as well turned a lot of the content articles into training videos. The catalogue of instructional videos will load if you pick the Videos button present in each section.