Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • We provide a sixty–minute response time warranty for every trouble ticket or email that you submit to our customer service team. We’ll quickly answer all standard inquiries and forward the case to our server admins in case additional assistance is needed. If you order the Managed Servers package, we’ll perform any of the included server administration tasks at a time that has been discussed with you beforehand.

  • Top quality support service
  • An Exceptional Technical Support Service

  • We’ll be at your disposal 24x7x365 to answer any inquiries that you may have pertaining to our Web Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need assistance handling server management tasks, you can take a look at our Managed Servers package, which includes backup hard disk drive storage space, Operating System updates every week, server monitoring and restarting services, plus installation and problem troubleshooting services.

  • Intuitive help center
  • A User–Friendly Help Section

  • We have provided the Web Control Panel with a detailed knowledgebase, which offers detailed explanations of all its features and functions. Moreover, we have made in–depth video tutorials that will further reveal to you how to carry out a particular action or troubleshoot a common problem. All the how–to articles and the video tutorials are readily reachable from each Web Control Panel section through the Help and Videos buttons situated in the top right corner.